Frequently asked questions and encountered problems

  1. The newsletter keeps going to spam This happens because a certain percentage of newsletter subscribers do not open emails.  There is not much that can be done about this, beyond periodic purges of inactive subscribers.  You can help tell your email provider that these messages are not spam by whitelisting newsletter@lokiofsassgaard.com.  If you are not sure how to do that, this page contains step-by-step information for a variety of providers.
  2. I can’t find the link to change my delivery options The link appears at the bottom of every email, under Manage your subscription.  Because this link contains a unique hash that is generated based off of your email address, I cannot provide a static link to the profile page on the site.  If you cannot find this link in any of the emails sent to you, or for whatever reason it does not work, contact me by either replying to any of the newsletter emails, or by sending a message to ikol@lokiofsassgaard.com.  Sending a message to the other email address will not be seen, as that inbox is not monitored.
  3. I am no longer receiving emails at all If you cannot find the emails in your spam folder, is it likely you have been removed as a subscriber for inactivity.  Purges occur periodically, and remove any subscribers who have not opened any emails over a period of three months.  Before this happens, a warning is sent out to let these subscribers know they are about to be removed.  If you have been removed, you can sign back using the new subscriber form.
  4. How do I know if I’m counted as an active subscriber? Usually, simply opening the emails you’re sent is good enough.  If you’re concerned the client you’re using may not be sending this information over, clicking a link every now and then is usually enough to keep you active in the system.  If you have done this and still receive a warning email, simply respond to it and you will be moved back to the active user list.
  5. Is there a fee to sign up? No!  This newsletter is completely free, and will never try to sell you anything.  It exists as a way to ensure people who are following me don’t miss anything to the torrent of social media posts on their feeds.
  6. Why don’t I see fic in the newsletter anymore? Probably because you haven’t updated your delivery preferences after the change was made to separate out longfic to individual feeds.  When you first sign up for the newsletter, you will be added to the main feed only.  Once you have confirmed your subscription, you will need to go to your profile, following the instructions in your welcome email, and opt in to any additional feeds.
  7. Why is there 18+ fic in the main newsletter? First, please keep in mind that there is no “general audiences” feed.  Every fic I post is going to contain some level of adult content.  Every Saturday, a robot aggregates all the new posts made to my site and compiles a weekly roundup to send out.  This post goes out to the main feed, because this is the feed everyone is subscribed to.  It may contain links that announce 18+ or Mature fics, but it will never directly contain adult content in the body of the email.
  8. How often do emails go out? On the surface, at least weekly.  A roundup goes out at 6am Pacific every Saturday, with the caveat that it can only send an email if there are posts on the website to round up.  If nothing is posted at all that week, no email will go out.  Otherwise, emails to various fic channels will go out as they are ready.  Emails will always go out at 6am Pacific, regardless of feed.
  9. I signed up halfway through a fic.  How do I get caught up on what’s already been posted? Near the top of each fic email will be a link to all the previous chapters.  The link goes to a “secret” branch of the website that is not easily accessible from the main site.
  10. How many emails will I get per fic?  How many per week if I’m signed up to multiple fics? It depends on the fic.  Each email will contain a single chapter, which will go out once they’re ready.  I usually juggle 2-3 active fics at a time, which could potentially mean 3+ emails a week, or none at all.  It all depends on what I’ve got going on.  After a fic is completed, you will receive one final email after the fic has been uploaded to AO3 and compiled into a downloadable eBook.  After this, the feed will be deleted and no more emails will go out to it.

If you have any other questions, you can reach me by email at ikol@lokiofsassgaard.com.